Return & Exchange Policy
💻 Online Purchases
- Return Window: Within 14 days of delivery
- How to Start a Return:
- Go to our https://trendboston.returnscenter.com/
- Enter your order number and email address
- Follow the steps to request your return
- Once approved, you’ll receive shipping instructions via email
- Item Conditions:
- Must be unworn, in resellable condition, with original packaging and tags
- Refund Options:
- Refund to the original payment method
- Refund to store credit (if applicable)
- Exchanges: Available for selectable variants (e.g., size or color)
- Non-Returnable Items:
- Discounted items
- Limited-edition items
- Worn or damaged items
- Damaged Item? Contact us within 3 days of delivery
- Refund Timeline: Approved returns are processed within 5–7 business days after inspection
🛍️ In-Store Purchases
- Return Window: Within 14 days of the purchase date
- Refund Type: Store credit or exchange only
- Requirements:
- Must be unworn, in original box, with all original tags
- An original receipt is required for any exchange
- Final Sale Items:
- All discounted items are final sale and not eligible for return or exchange
- Store Credit: Does not expire and can be used on future in-store purchases
❓ Still Need Help?
- For online orders, email: customerservice@trendboston.com
- For in-store purchases, visit us at 351 Newbury St, Boston, or call (857)-957-0127 AND 134 Newbury St, Boston,
- call (857) 233-5688